Mobile App Privacy Policy

REDAI SOLUTIONS d.o.o. (“REDAI,” “we,” “us,” or “our”) develops and operates mobile applications, websites, and related digital services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, process, store, and protect information when you use applications published by REDAI SOLUTIONS d.o.o. and our related Services. The specific information collected may vary depending on the application and the features you use.

1. Who We Are

The Services are operated by:

REDAI SOLUTIONS d.o.o.
Contact person: Domagoj Boršić
Email: info@theredai.com
Website: www.theredai.com

For questions regarding this Privacy Policy or the processing of your personal information, you may contact us at info@theredai.com.

2. Information We May Collect

Depending on the application and the features you use, we may collect or process the following categories of information.

Information You Provide

When applicable, we may collect information you voluntarily provide, such as:

Name
Email address
Account or profile information
Information submitted through forms
Communications and support requests
Content or other information you choose to provide through an application

Not every REDAI application collects this information or requires users to create an account.

Technical and Device Information

When you use our applications, certain technical information may be collected automatically, including:

Device type and model
Operating system
Application version
Device or application identifiers
IP address
Language and regional settings
Diagnostic information
Crash and performance information

Usage and Analytics Information

We may collect information about how users interact with our applications, such as:

Features and screens accessed
Application interactions
Session and usage information
General application performance
Technical events and errors

We use this information primarily to understand how our applications are used, maintain their reliability, and improve their functionality and user experience.

3. Google Analytics

Some of our Services may use Google Analytics or related Google analytics technologies to help us understand how our applications and Services are used.

Google Analytics may process information such as application interactions, device and technical information, approximate geographic information derived from technical data, and other analytics identifiers or usage information, depending on the configuration of the particular application.

We use analytics information to:

Understand application usage
Measure application performance
Identify technical issues
Improve features and user experience
Understand general usage trends

Information processed through Google services may be processed by Google in accordance with Google's applicable privacy terms and policies.

The exact analytics implementation may vary between REDAI applications.

4. Device Permissions

Certain REDAI applications may request permission to access specific features or information on your device where necessary to provide functionality.

Depending on the application, these permissions may include access to features such as:

Camera
Photos or media
Files or storage
Microphone
Notifications
Location

An application will request relevant device permissions where required by the operating system. You can manage application permissions through your device settings.

We do not access device features requiring permission unless they are necessary for the functionality offered by the particular application or otherwise disclosed to you.

5. How We Use Information

We may use information collected through our Services to:

Provide and operate our applications
Deliver requested functionality
Maintain and improve application performance
Understand how our applications are used
Diagnose crashes, errors, and technical problems
Develop and improve features
Respond to inquiries and support requests
Maintain the security and integrity of our Services
Prevent fraud, misuse, and unauthorized activity
Comply with applicable legal and regulatory obligations

We only process personal information where we have an appropriate legal basis to do so under applicable law.

6. Sharing of Information

REDAI SOLUTIONS d.o.o. does not sell users' personal information.

We may disclose or provide access to information in limited circumstances, including:

Service providers: Companies that provide infrastructure, analytics, hosting, technical, or other services necessary for us to operate our applications.
Google: Where an application uses Google Analytics or another disclosed Google service, relevant technical and usage information may be processed by Google.
Legal obligations: Where disclosure is required by applicable law, regulation, court order, or lawful governmental request.
Security and protection: Where reasonably necessary to protect REDAI, our users, our Services, or others against fraud, security threats, illegal activity, or violations of applicable terms.
Business transactions: Where necessary in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

We may also share information when you explicitly request or consent to the sharing.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, destruction, or loss.

Where appropriate, these measures include secure communications, access controls, authentication mechanisms, and restrictions on access to personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, complying with legal obligations, resolving disputes, maintaining security, and protecting our legitimate business interests.

Retention periods may differ depending on the application, type of information, and purpose for which it is processed.

When information is no longer reasonably required, we delete or anonymize it where appropriate, subject to applicable legal and technical requirements.

9. Account and Data Deletion

Where a REDAI application provides user accounts, users may request deletion of their account and associated personal information.

Where available, users may initiate deletion through functionality provided within the application.

Users may also contact us at info@theredai.com.

When requesting deletion by email, please identify the application concerned and provide sufficient information for us to identify the relevant account or data.

Following a valid deletion request, we will delete or anonymize personal information associated with the account unless retention of certain information is necessary or permitted for legitimate reasons such as legal compliance, security, fraud prevention, dispute resolution, or other applicable legal obligations.

Where third-party service providers process relevant account information on our behalf, we will take appropriate steps regarding deletion in accordance with our obligations and arrangements with those providers.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing
Object to certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
Lodge a complaint with an applicable data protection authority

These rights may be subject to limitations or exceptions under applicable law.

To exercise an applicable privacy right, contact us at info@theredai.com.

11. European Economic Area

Where the General Data Protection Regulation (“GDPR”) or other applicable European data protection legislation applies, REDAI SOLUTIONS d.o.o. processes personal information on an appropriate legal basis.

Depending on the circumstances, this may include:

Your consent
Performance of a contract or taking steps at your request before entering into a contract
Compliance with a legal obligation
Our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms

Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing performed before withdrawal.

12. International Data Processing

Some service providers used by our applications, including Google, may process information in countries other than the country in which you reside.

Where required by applicable data protection law, appropriate safeguards are used for international transfers of personal information.

13. Children's Privacy

Unless explicitly stated otherwise for a particular application, our Services are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information from a child has been collected where legally required consent or authorization was not obtained, we will take appropriate steps to delete that information.

Parents or legal guardians who believe that a child has provided personal information to us may contact us at info@theredai.com.

14. Third-Party Links and Services

Our applications may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independently operated third-party websites or services. We encourage users to review the privacy policies of those services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our applications, technology, data-processing practices, legal requirements, or business operations.

When this Privacy Policy is updated, we will revise the “Last updated” date at the top of this page.

Where required by applicable law, we will provide additional notice or request consent regarding material changes.

16. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, contact: